Terms and Conditions

1.1 These Terms apply to all Users, including individuals, organizations, and entities, accessing Arissa CRM either through free trials, paid subscriptions, or third-party integrations.

1.2 The Terms govern all features, modules, and services, including but not limited to:

• Customer data management
• Marketing automation
• Telephony, SMS, and email integrations
• Sales pipeline tracking
• Analytics and reporting
• Third-party app integrations
• Onboarding
• Design & Development
• Free Portal Audit
• Implementation
• Managed Services
• CRM Migration & Integration
• HubSpot Services.

1.3 By using the platform, Users agree to comply with these Terms in full, regardless of account type.

1.4 AI & Automation Disclaimer AI-based recommendations or automated decisions generated within Arissa CRM are provided for informational purposes only and should not be construed as professional or legal advice. Users remain responsible for all decisions made using AI outputs.

For the purposes of these Terms, the following definitions shall apply:

2.1 “Arissa CRM” / “Platform” / “Services” – Refers to the SaaS-based Customer Relationship Management platform operated by Arissa International, including all software applications, modules, tools, APIs, interfaces, integrations, updates, patches, enhancements, and any related services provided through the platform, whether accessed via web, mobile, or other devices.

2.2 “User” / “You” / “Your” – Any individual, company, organization, or legal entity that registers, accesses, or uses Arissa CRM, whether for a free trial or paid subscription. Users include authorized employees, agents, or representatives of a registered organization.

2.3 “Account” – The user profile or subscription account created to access Arissa CRM, which contains login credentials, subscription details, stored content, and other related information.

2.4 “Content” – Any data, files, documents, messages, multimedia, contacts, notes, workflows, reports, or any other materials uploaded, generated, stored, or processed on Arissa CRM by the User. Content remains the property of the User but must comply with applicable laws and Arissa’s Terms.

2.5 “Free Trial” – A temporary, limited access to Arissa CRM features provided to Users for evaluation purposes, without payment, for a predefined duration as specified during account creation. Arissa may modify or terminate Free Trial access at its sole discretion.

2.6 “Subscription Plan” – The selected package of features, modules, and services offered by Arissa CRM, which may include different levels of access, usage limits, or premium features, as outlined in the platform pricing and service documentation.

2.7 “Third-Party Integrations” – Software, tools, applications, or services developed by third parties that are integrated, linked, or accessible through Arissa CRM. Usage of third-party integrations may be subject to additional terms, conditions, or fees.

2.8 “Personal Data” – Any information relating to an identified or identifiable individual, including but not limited to names, email addresses, phone numbers, or other contact information, as well as any sensitive data collected or processed through the platform in compliance with applicable data protection laws (e.g., GDPR, Indian IT Act, U.S. privacy laws).

2.9 “Intellectual Property Rights” – All patents, copyrights, trademarks, trade secrets, moral rights, know-how, and other proprietary rights owned or licensed by Arissa or third parties that relate to the platform, software, content, or documentation.

2.10 “Inactive Account” – A User account that has not been accessed, logged into, or used to engage with the platform features for a continuous period as specified by Arissa. Inactive accounts may be subject to suspension or deletion in accordance with the platform’s Inactive Account Policy.

2.11 “Indemnified Claims” – Any claims, demands, actions, damages, liabilities, costs, or expenses, including legal fees, arising from misuse of the platform, violation of Terms, infringement of third-party rights, or non-compliance with applicable laws.

2.12 “Force Majeure Event” – Any unforeseen circumstance beyond the reasonable control of Arissa, including natural disasters, pandemics, strikes, labor disputes, cyberattacks, government actions, or system outages, which may affect the availability or performance of the platform.

2.13 “Notice / Notification” – Any official communication sent by Arissa to Users via email, platform messaging, or other designated communication channels regarding updates, amendments, service changes, billing, or legal matters.

2.14 “Confidential Information”
Refers to any non-public, proprietary, or sensitive information disclosed, directly or indirectly, by one party (“Disclosing Party”) to the other (“Receiving Party”), whether in written, verbal, digital, or electronic form. This includes business operations, trade secrets, technical data, pricing, system architecture, source code, algorithms, customer data, marketing strategies, and any other material designated as confidential or reasonably understood to be confidential.

For legal certainty, Confidential Information shall also include any data protected under Section 72A of the Information Technology Act, 2000 (India), the U.S. Trade Secrets Act, or any equivalent data confidentiality legislation in the jurisdiction of enforcement.

3.1 Rights Granted to Users:

Arissa grants Users a limited, non-exclusive, non-transferable, revocable license to access and use Arissa CRM for internal business purposes, subject to these Terms. This license includes:

• Access to the platform’s features and functionalities as per the User’s subscription plan.
• Rights to store, process, and manage business-related data and content on the platform.
• Use of Arissa CRM tools for communication, marketing automation, analytics, and workflow management within the User’s organization.
• Integration with permitted third-party applications in compliance with applicable third-party terms.

3.2 Obligations of Arissa:

Arissa is responsible for:

• Service Availability: Providing operational access to the platform in accordance with reasonable service standards. While uptime cannot be guaranteed due to maintenance or Force Majeure events, Arissa will take reasonable steps to minimize downtime. While Arissa strives to maintain 99.5% uptime, occasional downtime may occur for maintenance or unforeseen issues. Arissa shall not be liable for interruptions that are reasonable in duration or outside its control.
• Security Measures: Implementing appropriate technical and organizational safeguards to protect User data, consistent with Indian IT Act provisions, U.S. privacy laws, and industry standards.
• Support and Updates: Offering technical support and periodic updates or patches to enhance platform functionality, improve security, and fix known issues.
• Data Protection: Ensuring reasonable confidentiality, integrity, and protection of User content stored on Arissa CRM.
• Notification of Changes: Informing Users of any material changes to services, features, or Terms in accordance with notification policies.

3.3 Obligations of Users:

Users are required to:

• Lawful Use: Utilize the platform solely for lawful business purposes and in compliance with all applicable Indian and U.S. laws, including intellectual property, anti-spam, privacy, and data protection regulations.
• Account Security: Maintain the confidentiality of account credentials, prevent unauthorized access, and promptly notify Arissa of any suspicious or unauthorized activity.
• Content Responsibility: Ensure that all uploaded, generated, or transmitted content is lawful, does not infringe third-party rights, and complies with Arissa’s policies.
• System Integrity: Avoid actions that could disrupt, overload, or damage the platform’s infrastructure or other Users’ access.
• Compliance with Terms: Adhere to all limitations, restrictions, and policies outlined in these Terms, including restrictions on reverse-engineering, redistribution, or commercial resale of the platform.
• Accurate Information: Provide accurate and up-to-date account and billing information, and promptly update any changes as necessary.

3.4 Restrictions on Use:

Users may not:

• Attempt to bypass, disable, or circumvent platform security or licensing mechanisms.
• Interfere with the platform’s operation or the experience of other Users.
• Copy, reverse-engineer, decompile, or attempt to derive source code or algorithms from the platform, except as permitted by law.
• Use the platform to store, transmit, or distribute content that is illegal, fraudulent, defamatory, or otherwise harmful.

3.5 Suspension of Rights:

Arissa reserves the right to suspend or restrict access to Users who:

• Violate these Terms
• Engage in unauthorized or illegal activities
• Threaten platform security, integrity, or other Users’ rights

3.6 Limitations of Obligations:

While Arissa takes reasonable steps to maintain platform functionality and data security, Users acknowledge that:

• No system is completely secure, and some risk of data loss, unauthorized access, or downtime exists.
• Arissa cannot guarantee uninterrupted access and shall not be liable for damages caused by service disruptions, except as expressly provided under applicable laws.

4.1 Rights of Users:

Users have the right to access and use Arissa CRM features corresponding to their subscription plan, including managing customer contacts, automating workflows, creating reports, integrating third-party apps, and utilizing analytics tools. Users also have the right to submit grievances or claims regarding platform performance, data handling, or billing discrepancies.

4.2 Obligations of Users:

Users must:

• Maintain the confidentiality of account credentials and prevent unauthorized access
• Ensure all content uploaded or shared via Arissa CRM complies with Indian and U.S. laws, including intellectual property, privacy, anti-spam, and data protection regulations.
• Refrain from any activity that could disrupt, damage, or interfere with platform functionality or security.
• Promptly notify Arissa of unauthorized access, breaches, or suspicious activity.
• Provide accurate, current, and complete registration and billing information.

4.3 Restrictions:

Users are prohibited from:

• Copying, reverse-engineering, decompiling, or deriving source code or algorithms
• Using the platform for illegal, fraudulent, or unauthorized commercial purposes
• Accessing the platform in a way that compromises other Users’ privacy or data

5.1 Ownership:

Arissa retains all rights, title, and interest in the platform, including software, designs, source code, logos, trademarks, documentation, and all updates or enhancements. Users do not acquire any rights to intellectual property by virtue of using the platform.

5.2 License to Users:

Arissa grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the platform for lawful internal business operations. This license does not permit resale, sublicensing, or distribution of any platform component.

5.3 Protection of IP:

Users agree not to copy, modify, adapt, translate, or create derivative works based on any part of Arissa CRM, except as expressly permitted. Arissa reserves the right to enforce intellectual property rights under Indian copyright law, the Digital Millennium Copyright Act (DMCA) of the U.S., and applicable international treaties.

5.4 Third-Party IP:

Users acknowledge that third-party integrations may have separate intellectual property rights, and compliance with the terms of these third parties is mandatory.

6.1 User Responsibility:

While Arissa provides export and backup tools, Users are solely responsible for maintaining independent copies of all content stored on the platform.

6.2 Limitations of Liability:

Arissa shall not be liable for any loss, corruption, or unauthorized access to data resulting from system errors, user actions, or third-party interactions. Users should implement additional safeguards, such as secure cloud backups or local storage, to mitigate risks.

7.1 Purpose and Scope

This section establishes the mutual obligations of Arissa International  (“Arissa”) and the User with respect to maintaining the confidentiality of proprietary, technical, operational, and personal information exchanged or accessed through the use of the Platform. These obligations are enforceable under applicable U.S. and Indian laws, including but not limited to the Indian Contract Act, 1872, Information Technology Act, 2000, SPDI Rules, 2011, U.S. Uniform Trade Secrets Act, and Federal Privacy Regulations.

7.2 Nature of Confidential Information

Confidential Information shall include, but is not limited to:

a) Technical data, algorithms, system architectures, code, documentation, and internal software processes;
b) Customer lists, contact data, or user profiles stored or processed within the Platform;
c) Business strategies, marketing plans, pricing structures, and financial statements;
d) Platform performance data, research findings, or analytics reports; and
e) Any correspondence, agreements, or documentation exchanged in connection with the Services.

Confidential Information excludes information that:

1. Is or becomes publicly known through lawful means;
2. Is independently developed by the Receiving Party without access to the Disclosing Party’s data;
3. Was lawfully obtained from a third party without restriction; or
4. Must be disclosed pursuant to court order, regulation, or governmental directive, provided that advance written notice is given to the Disclosing Party.

7.3 Obligations of Arissa

Arissa agrees to:

1. Maintain strict administrative, technical, and organizational controls to protect the confidentiality and integrity of User data;
2. Restrict internal access to Confidential Information to authorized personnel with a legitimate need;
3. Implement and routinely update security protocols consistent with ISO/IEC 27001 standards;
4. Notify Users promptly of any confirmed data breach or unauthorized disclosure; and
5. Comply with all applicable privacy and data protection laws of both India and the United States.

7.4 Obligations of Users

Users agree to:

1. Maintain the confidentiality of all data and materials accessed through Arissa CRM;
2. Limit access to Authorized Users and ensure that such individuals comply with confidentiality obligations;
3. Implement reasonable data protection measures within their organization, consistent with professional standards;
4. Immediately report to Arissa any unauthorized access, use, or disclosure of Confidential Information; and
5. Avoid disclosing or transferring Confidential Information to any third party without prior written consent.

7.5 Data Retention and Secure Handling

Both parties shall ensure that Confidential Information is retained only for as long as necessary to fulfill contractual obligations. Upon termination or expiration of the User’s account, Arissa shall, upon written request, return or permanently delete all Confidential Information, except where retention is required by law or for compliance purposes.

7.6 Disclosure Under Legal Compulsion

In the event that either party is compelled by law, subpoena, or governmental order to disclose Confidential Information, that party shall:
a) Promptly notify the other party;
b) Provide sufficient information to enable the Disclosing Party to seek protective measures; and
c) Disclose only that portion of the Confidential Information which is legally required.

7.7 Remedies for Breach

Any unauthorized disclosure, use, or access of Confidential Information shall be deemed a material breach of these Terms. In such a case, the injured party shall be entitled to:

1. Seek injunctive or equitable relief to prevent further disclosure;
2. Recover direct damages arising from the breach; and
3. Terminate the User’s access to the Platform with immediate effect.

Arissa and the User acknowledge that breaches of confidentiality may cause irreparable harm not compensable by monetary damages.

7.8 Survival of Obligations

The obligations contained in this Section shall survive termination, expiration, or suspension of the User’s account for an indefinite period, or as long as the information remains confidential in nature.

7.9 Cross-Border Data Confidentiality Compliance

Both parties agree that:

• Processing or transfer of Confidential Information between India and the United States shall comply with relevant data transfer and protection standards under the Indian IT Act, GDPR, and U.S. Privacy Shield principles (if applicable).
• Any cross-border transfer shall be subject to adequate safeguards, including contractual clauses, encryption, and secure storage protocols.

7.10 Mutual Non-Disclosure Agreement (NDA) Clause

This section constitutes a binding mutual non-disclosure agreement between Arissa and the User. Both parties agree not to use each other’s Confidential Information for purposes outside the scope of this Agreement and shall not reproduce, reverse-engineer, or decompile any proprietary materials shared under this engagement.

8.1 Pricing and Payment Terms

a) All fees and charges for the use of Arissa CRM shall be set forth at the time of registration or subscription upgrade. Prices are denominated in U.S. Dollars (USD) or Indian Rupees (INR), depending on the User’s billing country.

b) Subscription fees are billed in advance regularly (monthly, quarterly, or annually) as per the selected plan. The User authorizes Arissa to automatically charge the payment method provided at the start of each billing cycle until the subscription is cancelled in accordance with these Terms.

c) All amounts are exclusive of applicable taxes, including but not limited to GST (India), VAT, or U.S. state sales tax, unless explicitly stated otherwise. Users are responsible for all taxes associated with their use of the Services.

d) Arissa reserves the right to revise subscription pricing, introduce new fees, or modify payment structures for future billing cycles. Any such change will be communicated to the User via email or in-app notification at least 30 days before the effective date. Continued use of the Platform after such date constitutes acceptance of the revised pricing.

e) In the event of payment failure, declined transactions, or chargebacks, Arissa reserves the right to:

• Suspend the User’s access to the Platform until the outstanding amount is settled.
  
• Charge a late payment fee or reconnection fee, where permitted by law; and
  
• Terminate the account permanently if payment is not received within a reasonable period.
  

Arissa does not offer refunds for partial months of service, unused features, or downgrades, except where required by applicable law (e.g., under the Indian Consumer Protection Act, 2019 or U.S. Federal Trade Commission regulations).

8.2 Free Trial Terms

a) Arissa may, at its discretion, offer free trial access to the Platform for a limited duration, allowing prospective Users to evaluate its functionalities before subscribing.

b) The features, duration, and limitations of the free trial shall be specified at the time of enrollment. Arissa reserves the right to modify, restrict, or terminate free trial access at any time, without notice, for any reason.

c) At the conclusion of the trial period, continued use of the Platform shall require the User to select a paid subscription plan. If the User does not upgrade, the trial account and associated data may be suspended or deleted after a reasonable grace period.

d) Arissa shall not be responsible for any loss of data, configuration, or access following the expiration of the free trial. It is the User’s responsibility to export or back up their data before the end of the trial period.

e) Users may not sign up for multiple free trials using different accounts or credentials to circumvent the trial limitations. Any such conduct may lead to immediate termination of access.

8.3 Inactive Account Policy

a) An “Inactive Account” is defined as an account that remains unused or has not logged in for a continuous period of six (6) months or as otherwise specified by Arissa’s internal retention policy.

b) Arissa reserves the right to suspend, archive, or delete inactive accounts, including associated data, after providing prior notice via email or in-platform communication.

c) Before deletion, Arissa will issue at least two (2) notifications to the User, giving them a reasonable opportunity to log in or download their data.

d) If the account is deleted under this policy, Arissa shall not be liable for any data loss, business interruption, or costs incurred as a result of such deletion.

e) Reactivation of an inactive account may be subject to administrative charges, identity verification, or compliance checks, depending on applicable law.

8.4 Billing Disputes and Resolution

a) Users must notify Arissa in writing of any billing discrepancies within fifteen (15) days of the invoice date. Failure to raise a dispute within this period constitutes acceptance of the billed amount.

b) Arissa will investigate and resolve billing disputes in good faith, and any legitimate overcharge will be credited or refunded in the subsequent billing cycle.

c) Billing disputes do not relieve the User from timely payment of undisputed charges.

9.1 Term of Agreement:

These Terms and Conditions remain effective from the date of User registration or access to Arissa CRM and continue until terminated by either party in accordance with this Section.

9.2 Termination by User:

Users may terminate their subscription at any time by providing written notice through their registered account or via official communication channels. Termination shall become effective at the end of the current billing cycle unless otherwise specified.

9.3 Termination by Arissa:

Arissa reserves the right to suspend or terminate User access immediately, with or without notice, if:
a) The User breaches any material term of this Agreement;
b) Payment obligations remain outstanding beyond the permitted grace period;
c) The User engages in unauthorized use, reverse engineering, or misuse of the Platform;
d) Arissa is required to comply with applicable law, court order, or regulatory directive.

9.4 Effects of Termination:

Upon termination:
a) User access to the Platform will cease immediately;
b) Any outstanding fees or obligations become immediately due and payable;
c) Arissa may delete or anonymize User data within 30 days, except where legal retention is required under the Indian IT Act, 2000, or U.S. data compliance statutes.

9.5 Suspension:

Arissa may temporarily suspend User access to the Platform for:

• Scheduled maintenance, updates, or upgrades;
• Detection of security threats or suspected unauthorized activity; or
• Payment verification issues.

Users will be notified of suspension causes and restoration timelines wherever feasible.

9.6 Survival of Provisions:

Clauses concerning confidentiality, intellectual property, indemnification, limitation of liability, and dispute resolution shall survive termination.

10.1 General Limitation:

To the maximum extent permitted by law, Arissa, its affiliates, and employees shall not be liable for any indirect, consequential, punitive, or special damages, including but not limited to loss of data, revenue, goodwill, or business interruption, arising from the use or inability to use the Platform.

10.2 Aggregate Liability Cap:

Arissa’s total liability for any claim under these Terms, whether contractual, tortious, or statutory, shall not exceed the total amount paid by the User during the three (3) months immediately preceding the event giving rise to the claim.

10.3 Exclusions:

Nothing in this section limits liability for:
a) Fraud, willful misconduct, or gross negligence;
b) Breach of confidentiality obligations; or
c) Any liability that cannot legally be excluded under applicable Indian or U.S. consumer protection laws.

10.4 Data and Service Risks:

Users acknowledge that the Platform is cloud-based and dependent on third-party infrastructure and internet connectivity. Arissa shall not be liable for service interruptions, transmission delays, or third-party data breaches beyond its reasonable control.

Indemnification

Users agree to indemnify, defend, and hold harmless Arissa, its officers, employees, and affiliates from any claims, damages, or expenses arising from misuse of the Platform, breach of these Terms, or violation of applicable laws.

11.1 Definition:

Neither party shall be liable for failure or delay in performance of obligations (other than payment obligations) due to circumstances beyond reasonable control, including but not limited to:

• Acts of God (fire, flood, earthquake, pandemic);
• War, terrorism, or civil unrest;
• Governmental actions or regulatory restrictions;
• Cyberattacks, ransomware, or internet service outages.

11.2 Notice and Mitigation:

The affected party shall notify the other party within seven (7) days of the occurrence, providing details of the event and expected duration. Both parties shall take all reasonable measures to mitigate the effects of the force majeure event.

11.3 Continuity and Termination Rights:

If a Force Majeure Event persists beyond sixty (60) days, either party may terminate the Agreement without penalty by providing written notice.

12.1 Governing Law:

This Agreement shall be governed and construed in accordance with:

• The laws of India, including the Information Technology Act, 2000, and the Indian Contract Act, 1872, where the User is based in India; and
• The laws of the United States, including applicable Federal Trade Commission (FTC) and Uniform Commercial Code (UCC) principles, apply where the User is based in the U.S.

12.2 Jurisdiction and Dispute Resolution

All disputes, claims, or controversies arising out of or in connection with these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
Arissa International shall not be required to appear in or submit to the jurisdiction of any foreign court or tribunal.

For users located outside India (including the United States), all disputes shall be resolved exclusively through online arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended, with the seat of arbitration in Bengaluru, India.
The arbitration proceedings shall be conducted in English, and the award rendered shall be final and binding on all parties.

12.3 Governing Law

This Agreement and any dispute arising from it shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

12.4 International Users:

Users accessing the Platform from other jurisdictions agree to comply with all local laws, including data protection, export control, and software usage restrictions.

13.1 Appointment of Grievance Officer (India):

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Arissa designates a Grievance Officer to address user complaints relating to data handling, access, or misuse.

Grievance Officer:
Name:  Vinay Venkatesh

Email: vinay.venkatesh@arissainternational.com
Response Time: Within 15 working days of receiving a complaint.

13.2 U.S. User Complaints:

For Users in the U.S., complaints may be submitted via email to Arissa’s designated Data Protection and Compliance Department, in line with the U.S. Federal Privacy Act (1974) and California Consumer Privacy Act (CCPA).

13.3 Escalation Procedure:

If the User is not satisfied with the initial resolution, the complaint may be escalated to Arissa’s Legal Compliance Office. Persistent disputes may be referred to arbitration in accordance with Section 12.

13.4 Transparency Reports:

Arissa shall maintain logs and audit records of grievances and their resolutions, available to regulatory authorities upon request.

14.1 References and Endorsements:

Users shall not use Arissa’s name, trademarks, or service marks in public statements, press releases, or promotional materials without prior written consent.

14.2 Claims Procedure:

All claims arising under this Agreement, including billing disputes, service dissatisfaction, or performance-related issues, must be submitted in writing within thirty (30) days of occurrence. Failure to do so waives the User’s right to raise the claim.

14.3 Notice Requirements:

All legal notices, claims, or communications shall be made in writing and delivered to:
For Arissa:
USA Office: White 1, 720 McColley St, Milford, DE 19963, USA
Email: lance.mueller@arissainternational.com

India Office: No. 98/2, 2nd Floor, SC Complex, Surabhi Nagar West, 8th Phase, J. P. Nagar, Bengaluru, Karnataka 560076, India
Email: info@arissainternational.com

For the User: The email or address provided in their account profile.

14.4 Acknowledgment of Receipt:

A notice shall be deemed received:

• Immediately upon electronic delivery acknowledgment, or
• Within three (3) business days of postal dispatch.

14.5 Legal References:

Any reference to legal acts or statutes in these Terms shall include all subsequent amendments or re-enactments.

Entire Agreement & Severability

These Terms constitute the entire agreement between Arissa and the User and supersede all prior understandings. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.