How a 60-Second Scan Exposed a CRM's Hidden Problems

CORE AREAS AUDITED

CHECKS RUN

AUDIT RUNTIME

READ-ONLY ACCESS

AUDIT RUNTIME

READ-ONLY ACCESS

DASHBOARD
CONTACTS
COMPANIES
DEALS
TICKETS
LISTS
TASKS
GOVERNANCE
AUTOMATION
FORMS
PROPERTIES
OWNERS
EMAIL ENGAGEMENT
DASHBOARD
CONTACTS
ABOUT THE CLIENT

The client is a mid-sized industrial company with around 200 employees running HubSpot across Sales, Marketing, and Service. Built by several admins over four years, dirty data had quietly begun costing the business pipeline, productivity, and trust in its own reports.

From a Vague Sense of Mess to a Clear Picture

HubSpot was capturing data well, but the team no longer trusted what came out of it. Forecasts felt inflated, reporting took days, and leadership kept asking questions the CRM could not answer cleanly.

The goal was straightforward:

See the specific problems, not just the symptoms

Identify which issues hurt forecasting and reporting the most

Get a prioritized plan to fix them

The team ran the Arissa International HubSpot data audit before committing to any cleanup.

Who This Solution Is For

This approach fits teams that:

Run HubSpot across Sales, Marketing, and Service

Inherited a portal built by multiple admins

Rely on pipeline forecasts; they no longer fully trust

Suspect dirty data, but cannot point to where it hides


The Challenge

A Capable CRM the Team Could No Longer Trust

Years of quick fixes had left the data quietly broken in ways the team could feel but not prove.

Untrustworthy Reporting

Numbers shifted depending on who pulled them, and every forecast review came with caveats.

Inflated Pipeline

Stale deals and missing close dates hid which opportunities were real.

Manual Data Fixes

Reps and ops spent their time patching records instead of selling.

Unowned Assets

Workflows, lists, and properties with no clear owner created reporting noise and risk.

$12.9M

PER YEAR

Gartner research puts the average cost of poor data quality at $12.9 million a year for the typical organisation.

Dirty data is a financial problem, not just a tidiness one.




HUBSPOT DATA AUDIT

See What a HubSpot Data Audit
Reveals About Your Portal


The Solution

A HubSpot Data Audit Across 13 Core Areas

HOW THE AUDIT WORKS

The Arissa HubSpot data audit connects through read-only access and runs more than 100 checks across 13 core objects, returning an overall health score with a section-by-section breakdown in about 60 seconds. No data leaves HubSpot, and nothing is written back.

# Object What It Checks
01 Dashboard Composite health score across all 12 subsystems
02 Contacts Duplicates, missing emails, lifecycle drift, attribution gaps
03 Companies Domain matching, industry gaps, ABM segmentation health
04 Deals Stale deals, missing close dates, pipeline velocity, lost-deal audit
05 Tickets SLA breaches, unassigned queues, response time gaps
06 Lists Empty lists, list bloat, abandoned active lists
07 Tasks Overdue tasks, ghost tasks, activity-to-deal correlation
08 Governance Super Admin sprawl, dormant users, role hygiene
09 Automation Orphaned workflows, re-enrollment loops, paused flows
10 Forms No-submission forms, conversion drop-off, duplicate logic
11 Properties Unused properties, fill-rate collapse, naming inconsistency
12 Owners Workload imbalance, deactivated owners, broken rotation
13 Email Engagement Bounce trends, attribution, rep-vs-marketing engagement split

What the Audit Surfaced for This Portal

Approximately 3,400 duplicate or incomplete contact records muddying segmentation

Around 2,600 contacts stuck in lifecycle stages that were no longer updating

44 percent of open deals with no close date, and hundreds stagnant for 60 days or more

17 of 58 active workflows running with no goal criteria

81 of 312 custom properties below a 1 percent fill rate

Attribution mismatches between marketing and sales on a significant share of deals

What Arissa Did Next

With the findings prioritised by impact, Arissa mapped and implemented a focused cleanup plan:

The cleanup ran in phases, starting with the pipeline and database fixes that moved forecasting first.



The Results

Clean Data and Reporting the Team Could Trust

Within three months of the audit and the cleanup that followed:

 

64% 86%

Forecast Accuracy

$420K

Pipeline Reactivated

2 days ½ day

Monthly Reporting Time

+13%

Email Engagement

64% 86%

Forecast Accuracy

$420K

Pipeline Reactivated

2 days ½ day

Monthly Reporting Time

+13%

Email Engagement

Each rep recovered approximately three to four hours per week previously lost to data fixes

Turn a 60-Second Audit Into a Cleaner Pipeline

Overall Impact

Beyond the numbers, the audit changed how the team worked.

Clarity

data problems became a specific, ranked list the team could act on immediately.

Confidence

leadership trusted the pipeline number again, and forecast reviews became straightforward.

A repeatable habit

a regular audit cadence kept data hygiene consistent and the CRM reliable.

 


CONCLUSION


The HubSpot data audit did not replace the CRM. It worked like a diagnostic on top of it — fast and specific, showing exactly where the data was costing the business and what to fix first, in under a minute and at no cost.

Want a Senior Architect to Walk You Through Your Findings?

Key Takeaways

Four things every HubSpot team should know about data audits

A HubSpot data audit reviews 13 core areas and surfaces hidden issues in specific, actionable detail.

It is free, read-only, and finishes in about 60 seconds.

Clear findings make remediation faster — the team fixes the right things first.

Run regularly, it keeps data hygiene a routine instead of a once-a-year scramble.

A HubSpot data audit reviews 13 core areas and surfaces hidden issues in specific, actionable detail.

It is free, read-only, and finishes in about 60 seconds.

Clear findings make remediation faster — the team fixes the right things first.

Run regularly, it keeps data hygiene a routine instead of a once-a-year scramble.

 


FAQ

 

Frequently Asked Questions About HubSpot Data Audits

What Is a HubSpot Data Audit?

A HubSpot data audit is a structured review of your CRM that checks data quality across contacts, companies, deals, workflows, and properties. It surfaces specific issues — duplicate contacts, stale deals, unowned workflows — so teams know exactly what to fix and in what order, rather than guessing where the problems are hiding.

The Arissa HubSpot data audit runs in about 60 seconds through read-only access. It scans 13 core areas and runs more than 100 individual checks, then returns an overall health score with exact counts of every issue found — no waiting, no back-and-forth.

It finds duplicate and incomplete records, lifecycle stages that have stopped updating, stale deals with no close date, workflows running without goals, unused properties with low fill rates, and attribution gaps between marketing and sales — the issues that quietly distort forecasting and reporting over time.

Yes. The audit is completely free and read-only. Your data never leaves HubSpot, nothing is written back to your portal, and you receive a complete health score across 13 core areas in about 60 seconds with no commitment required.

Arissa ran the audit to surface the portal’s hidden issues, then worked with the team to implement fixes across contacts, pipeline, workflows, properties, and governance. The result was reactivated stalled pipeline, improved forecast accuracy, and a CRM the leadership team could rely on again.